Reference: Manage Deposit Charges Process Model - Page 1 for the associated business process diagram.Actor/Role: CSRDescription: If the problem identified in the frozen Bill Segment has been resolved, the CSR or Authorized User requests to Cancel and Rebill the Deposit Bill Segment.Note. When something has been wrong for an extended period of time with Billing Deposit Service Agreement, CSR or Authorized User may use Multi Cancel/Rebill page to request Cancel/Rebill.
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